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Future you goes further than
you imagine.

Non-National Inside Sales Rep

Permanent Primary Location: BURLINGTON, Ontario - Canada Job ID R20003451 Date posted 10/21/2020 Zip Code L7L 0A7

Future You wants to know – what is life at UPS really like? You’ll see that it’s about opportunity, teamwork, a supportive culture and benefits that help you become everything you’re envisioning right now.Explore the many ways UPS can enrich life for Future You. And if you’d like benefit information, find it with the specific job you’re looking for.

Job Description:

Job Summary
This position is an entry-level sales position responsible for retaining and growing UPS’s Small Package business. He/She performs primary responsibilities including sales calls to address customer needs, selling additional products and services, and following up on leads. This position builds relationships with key decision makers and serves as a customer advocate. He/She researches the competitive environment and uses product knowledge to generate solutions that meet customer’s needs and business objectives. This position performs pre-call duties including use of automated sales tools to perform research into customers’ businesses and account information to develop appropriate selling and pricing strategies. He/She makes outbound cold calls to meet monthly sales targets. This position creates contacts (e.g., cold calls, etc.), monitors contractual compliance, and answers customer questions.


  • Responds to and resolves customer inquiries, complaints, and issues.
  • Coordinates opportunities and strategies with other team members.
  • Maintains knowledge of UPS products and services to develop appropriate sales solutions.
  • Reviews customer shipping practices to ensure contractual compliance.
  • Determines customer discounts and writes new contracts.
  • Educates customers on UPS’s service channels to expedite problem resolution.
  • Provides compelling value proposals to potential and existing customers.

  • Experience using Microsoft Office products or equivalent software
  • Bachelor's Degree or International equivalent - Preferred
  • UPS and/or business-to-business or business-to-consumer sales experience - Preferred

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.

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