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Package Center Associate

Permanent Primary Location: CALGARY, Alberta - Canada Job ID R22017062 Date posted 07/14/2022 Zip Code T2E 8Z9

Primary Job Posting Location:

Calgary, Alberta Canada

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

cJob Summary
This position is responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages. This position may utilize heavy machinery to complete tasks. This position performs other duties as assigned.


Responsibilities:

  • Delivers outstanding customer service to customers and telephone inquiries by finding and processing DCR/DCOs requests (including those with an ICN)
  • Operation of material and package handling equipment
  • Answers center phone and helps resolve package concerns
  • Receiving and accepting parcels and packages for exception processing including:
    • Research and update the DIS labels
    • Resolve any ECS packages that can be fixed using DA system
    • Research mislabeled packages
    • Calling customers to validate address corrections
    • E2DC corrections live for delivery same-day
    • Damage Inspections of damaged packages
      • Damage reports
      • Retapes/Rewraps
  • Sort, scan, label and secure parcels and packages on shelves for holds and inventory
    • This includes processing the opening and closing of ERN (International) packages
    • Processing/releasing futured packages for next delivery date
    • Pulling and sending back expired hold and will-call packages
    • Processing expired COD packages
    • Skid and shrink wrap shipments awaiting resolution
  • Putting packages on pallets or belts for sorters to scan and load to package cars, trailers and UPS aircraft
  • Ability to maneuver packages up to 150-lbs with assistance
  • Ability to work in a fast-paced warehouse and package dispatch operations environment
  • Package dispatch operation tasks may include:
    • Processing on-road exceptions
    • Finding exceptions on driver package cars
    • Solving and maintaining customer concerns/ECMs that are sent to the building via the SRC system
    • Ability to work with/learn UPS in-house dispatch software that are based on AS/400 systems;
  • Excellent Microsoft office skills;
  • Operates all equipment, software, and devices and trains others.
  • Maintains a clean, organized, and safe working environment.
  • Communicates with OMS/Supervisors any issues
  • Shift: Monday-Friday // 5:30-10:30am. *Shift end times may vary depending on operational requirements.

The above statements are intended to describe the general nature and level of work that may be applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.


Qualifications:

  • High school diploma, GED, or International equivalent
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Strong verbal and written communication skills
  • Ability to lift up to 70+ lbs./32+ kgs.

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.

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Contact: canadarecruiting@ups.com