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Technical Support Technician (TSC)

Permanent Primary Location: LACHINE, Quebec - Canada Job ID R20000881 Date posted 10/15/2020 Zip Code H8T 3T2

Future You wants to know – what is life at UPS really like? You’ll see that it’s about opportunity, teamwork, a supportive culture and benefits that help you become everything you’re envisioning right now.Explore the many ways UPS can enrich life for Future You. And if you’d like benefit information, find it with the specific job you’re looking for.

Job Description:

***FOR INTERNATIONAL USE ONLY*** The Technology Services Group (TSG) Specialist provides customers with deployment and support services for UPS approved technology products. He/She supports internal and external customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and provides technical advice and training to customers and UAPs . The TSG Specialist organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure. He/She troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services. This position executes implementations and facilitates activities to support programs and projects. The TSG Specialist engages in regular audit(s) to ensure the IT environment meets UPS standards. He/She works in multiple locations (i.e., UPS facilities, customer locations and UPS Access Points) to perform deployment and support activities. This position gives support to landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits, and provides support for any required tasks.

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.

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