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Brokerage Supervisor II

Permanent Primary Location: MISSISSAUGA, Ontario - Canada Job ID R21009721 Date posted 01/05/2022 Zip Code L5S 1E2

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
This position supervises the processing of documents in compliance with Customs and other government regulatory agency requirements. He/She manages the workload of hourly staff, developing team goals, implementing and enforcing policies and procedures, and training hourly employees on compliance with regulations and requirements. This position maintains productivity and is well versed on international commerce and transportation industry changes. He/She manages customer relationships for assigned clients and oversees services provided to the clients. This position manages and distributes team’s workload, tracks and reports statistics, resolves customer service issues, and oversees all aspects of the account.


  • Supervises account management process.
  • Conducts exception reviews.
  • Supervises the brokerage financial management process.
  • Helps prepare and distribute internal audit reports to inform Trade Management Services management.
  • Conducts and provides guidance for root cause analyses to develop corrective action plans.


  • Bachelor's Degree or International equivalent - Preferred
  • Proven analytical, verbal/written communication, customer service, and time management skills
  • Knowledge and use of Microsoft Office Suite (Word, PowerPoint, Excel, and Access, if necessary)
  • Strong knowledge of Customs and Border Protection Regulations
  • Willing to travel
  • Customs Brokers License - Preferred
  • International Trade, Logistics or Freight Forwarding experience - Preferred

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.

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