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Customer Solutions Specialist (CSS)

Permanent Primary Location: LACHINE, Quebec - Canada Job ID R21007255 Date posted 10/15/2021 Zip Code H8T 3T2

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position supports customer accounts, either at a customer's place of business or in a traditional Supply Chain Solutions (SCS) operations environment.

Main responsibilities

  • Analyzes and responds to customers requests, resolves customer issues, conducts research, prepares reports, and identifies account penetration opportunities.

  • Reviews rates, tracks shipments and orders, prepares reports, and updates customer files and profiles.

  • Maintains ongoing relationships with customers and assists with customer set ups. This position provides service failure recovery management.

  • Provides back-up support to customer accounts and provides customer training on SCS systems.

Other Requirements

  • You may require travel to customer locations for business and quality reviews.

Work Schedule: Monday to Friday: Day Shift

Work Location: 1221, 32nd avenue, Lachine

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.

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