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Customs Brokerage Rep II

Permanent Primary Location: RICHMOND, British Columbia - Canada Job ID R21009037 Date posted 12/04/2021 Zip Code V6W 1G3

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Position Summary:
To process customs clearance (release) AND/OR confirm declarations for non-complex to complex shipments guided by the CCBS system and personal skills.

Client (Internal/External):
Import operations, support services, consulting, inbound services, sales, etc, and all customs clients and partners

Specific output or services:

  • Customs release AND/OR confirm declarations for non-complex to complex shipments using client' profile in CCBS system (creates or modifies line code/classification)
  • Handle delivery service AND/OR import permits requests if required AND/OR gather and send proper documentation to the government

Job Key Contributions/Task:

  • Data entry (open customers' files, validate information, credit and invoicing)
  • Collect supplementary information or documentation from customers, drivers, custom and other offices, etc, when required
  • Identify customer profiles discrepancies
  • Answer standard questions and requests from customers, drivers, customs and other offices
  • Work as team member with other actors: clients, UPS SCS employees, carriers, inbound agents
  • Identify business opportunities

Job Key Success Factors/Performance Criteria:

  • Rapid and efficient support; dossiers in order, productivity in number of files prepared
  • Rapid processing time; error free in information processing
  • Follow operational guidelines; cross-selling
  • Cooperation and assistance with internal team members
  • Customer's satisfaction (fast, polite, courteous, no interruption, no delays)

Job Key Competencies

  • Technical skills
    • Knowledge in Customs operations, laws and regulations, and other government departments
    • Good understanding of HS system, CUSMA, and permit process
    • Strong computer skills
  • Interpersonal skills
    • Communications (interpersonal); teamwork
    • Problem solving; time Management
    • Professionalism; customer focused
    • Proactive; attention to details


  • 2 to 4 years of experience in customs operations
  • High School Diploma
  • CCS Certification (recommended)
  • Shift Hours: 8AM to 4:30 PM (M-F)
  • Ability to work from home after on-site training

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.

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