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Future you goes further than
you imagine.

Customs Brokerage Rep I

Permanent Primary Location: ST. LAURENT, Quebec - Canada Job ID R20003692 Date posted 10/23/2020 Zip Code H4N 2M3

Future You wants to know – what is life at UPS really like? You’ll see that it’s about opportunity, teamwork, a supportive culture and benefits that help you become everything you’re envisioning right now.Explore the many ways UPS can enrich life for Future You. And if you’d like benefit information, find it with the specific job you’re looking for.

Job Description:

Client (Internal/External):
Import operations, Support Services, Consulting, Inbound services, Sales, etc, and all customs clients and partners

Specific output or services:

  • Customs release AND/OR confirm declarations for repetitive and non-complex shipments using client' profile in CCBS system (creates or modifies line code/classification)
  • Handle delivery service AND/OR import permits requests if required AND/OR gather and send proper documentation to the government

Job Key Contributions/Task:

  • Data entry (open customers' files, validate information, credit and invoicing)
  • Collect supplementary information or documentation from customers, drivers, custom and other offices, etc, when required
  • Identify customer profiles discrepancies
  • Answer standard questions and requests from customers, drivers, customs and other offices
  • Work as team member with other actors: clients, UPS SCS employees, carriers, inbound agents

Job Key Success Factors/Performance Criteria:

  • Rapid and efficient support; dossiers in order, productivity in number of files prepared
  • Rapid processing time; error free in information processing
  • Follow operational guidelines
  • Cooperation and assistance with internal team members
  • Customer's satisfaction (fast, polite, courteous, no interruption, no delays)

Job Key Competencies

  • Technical skills
    • Basic knowledge in Customs operations, laws and regulations, and other government departments
    • Basic understanding of HS system, NAFTA, and permit process
    • Basic computer skills
  • Interpersonal skills
    • Communications (interpersonal); teamwork
    • Problem solving; time management
    • Professionalism; customer-focused
    • Proactive; attention to details

Qualifications

  • 6 months to 2 years of experience
  • High school degree
  • Bilingualism required – intermediate level (in Quebec Only)

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.

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Contact: canadarecruiting@ups.com