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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Dispatch Specialist handles day-to-day service issues within an operation (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events,
etc.). This position coordinates the needs and efforts of the operation to ensure internal and external customer satisfaction is met. He/She facilitates the smooth execution of procedures and management of systems.

JOB DUTIES

• Dispatches delivery and pick-up events to communicate projected transportation flows

• Balances pick-up work among service providers as needed to incorporate into dispatch plans.

• Reviews and analyzes data

• Resolves customer concerns within the operation

• Monitors internal systems and overall administrative functioning

• Supports safety and compliance within the operation

• Plans and completes work with thoroughness, giving attention to specific information, and individual details, conditions, necessary record keeping and elements of that work.

QUALIFICATIONS

• High School Diploma, GED, or International Equivalent

• Strong written and verbal communication skills

• Multi-tasking abilities

• Working knowledge of Microsoft Word, Excel, Access and Outlook

• Willing to work schedule of Monday through Friday, 11:30 a.m to 4:30 p.m. with additional hours for vacation coverage and peak season. Required flexibility to start early and/or work late when needed.

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.