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Job Description:

JOB SUMMARY

We are seeking an organized and dependable Dispatcher to coordinate and oversee the timely dispatch of shipments while supporting overall order-fulfillment operations. This role involves performing a variety of tasks including monitoring service orders, updating reports, maintaining accurate records, resolving dispatch-related issues, and ensuring a smooth and efficient logistics flow. The Dispatcher plays a key role in ensuring that performance standards are met and that all shipment activities are executed in a timely and accurate manner.

Job Type: Full-Time Permanent

Work Location:  399 Glover Rd, Hamilton, ON L0R 1P0, Canada

Workdays: Monday to Friday

Work Hours: 10:00 AM to 6:30 PM

KEY RESPONSIBILITIES

• Monitor the yard entrance and manage access by responding to the buzzer and allowing authorized trucks and vans into the facility.

• Maintain accurate records in the daily dispatch log, including:

- Tracking inbound and outbound equipment.

- Logging departure times, destinations, cargo details, and estimated return times.

- Recording carrier/truck/van activity, including arrival times, order numbers picked up, and carrier details.

• Coordinate with operations teams to ensure efficient order processing and dispatching by:

- Scheduling carrier pickups via email as soon as orders are picked and packed.

- Transferring ready-to-ship pallets from account work zones to the staging lane, when necessary.

• Oversee loading and unloading activities for trucks and vans at the docks.

• Address and resolve complex operational issues; escalate unresolved issues to management with suggested solutions, when appropriate.

• Play a key role in ensuring the timely and efficient dispatch and coordinated pickup/delivery of customer orders in alignment with established performance metrics.

REQUIREMENTS

• High school diploma, GED, or international equivalent required.

• Minimum 2 years of experience in customer service and/or dispatch within transportation, distribution, or order-fulfillment industries.

• Strong verbal and written communication skills.

• Intermediate proficiency in Microsoft Office, particularly Word, Excel, and Outlook.

• Strong attention to detail with fast and accurate data entry skills. 

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.