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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Monday to Friday - 9:30am-6:00pm (Eastern Time)

Position Summary:
To process customs clearance (release) AND/OR confirm declarations for non-complex to complex shipments guided by the CCBS system and personal skills.  Position requires the handling of delivery service AND/OR import permits requests if required AND/OR gathering and sending proper documentation to the government

Client (Internal/External):
Import operations, support services, consulting, inbound services, sales, etc, and all customs clients and partners

Job Key Contributions/Task:

• Data entry (open customers' files, validate information, credit and invoicing)
• Collect supplementary information or documentation from customers, drivers, custom and other offices, etc, when required
• Identify customer profiles discrepancies
• Answer standard questions and requests from customers, drivers, customs and other offices
• Work as team member with other partners: clients, employees, carriers, inbound agents
• Identify business opportunities

Job Key Success Factors/Performance Criteria:

• Rapid and efficient support; dossiers in order, productivity in number of files prepared
• Rapid processing time; error free in information processing
• Follow operational guidelines; cross-selling
• Cooperation and assistance with internal team members
• Customer's satisfaction (fast, polite, courteous, no interruption, no delays)

Job Key Competencies

• Technical skills
  • Knowledge in Customs operations, laws and regulations, and other government departments
  • Good understanding of HS system, CUSMA (Canada, US, Mexico Agreement), and permit process
  • Strong computer skills
• Interpersonal skills
  • Communications (interpersonal); teamwork
  • Problem solving; time Management
  • Professionalism; customer focused
  • Proactive; attention to details

Qualifications

• 2 to 4 years of experience in customs operations
• High School Diploma
• Bilingualism required – (in Quebec Only)
• Certified Customs Specialist ‘’CCS’’ Certification (recommended)

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.