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Job Description:

Job Summary

The Seasonal Delivery Helper Coordinator is responsible for assisting in the dispatch, allocation, and on-route management of Seasonal Delivery Helpers for our UPS Package Centres. The Helper Coordinator works closely with the On-Road Supervisors and the driver dispatch teams to ensure that UPS drivers have assigned Delivery Helpers in different areas of their assigned routes.

Other than being the primary contact for the Delivery Helpers, the Helper Coordinator will also be responsible for training new Delivery Helpers in UPS delivery methods, delivery systems and technology and recurrent safety trainings. This position is also in constant communication with the Package Centre management team.

This is a Seasonal and Temporary position that is normally based in a UPS Package Centre but may include field work when conducting training and observations of the Delivery Helpers on their routes.

Job Type: Temporary and Full Time

Work Location: 5960 Ferguson Road, Richmond BC

Workdays: Monday through Friday (5 days a week)

Shift Start: 7:30AM (Start times/finish times may vary with operational need.) 

Shift Duration: 8 hours per day (min)

Hourly Wage: $22.00/hr.

*Some weekend work may be required*

Responsibilities:

• Serve as the primary point of contact for all Delivery Helpers within an assigned UPS Package Centre

• Conduct training sessions for new Delivery Helpers, covering UPS delivery procedures and the use of delivery technology.

• Oversee the dispatch of assignments to Delivery Helpers, ensuring accurate attendance tracking and timecard management.

• Assist in the delivery of safety and compliance training programs.

• Address and respond to feedback from drivers and customers.

Skills, Knowledge and Qualifications:

• Proficient in Microsoft Excel, PowerPoint, Outlook, and SharePoint

• Strong oral and written communication skills, with the ability to interact effectively with customers

• Confident in public speaking and presenting to groups.

• Highly organized with excellent time management abilities

• Keen attention to detail and strong problem-solving skills

• Capable of working efficiently in a fast-paced dispatch environment

• Reliable transportation, as on-route observation is required

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The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities. There will be other responsibilities and tasked assigned to support package operations.

UPS is committed to Diversity in Employment. We welcome all applicants; however, only qualified candidates will be notified for interviews and assessments. Please advise our Talent Acquisitions Representatives if a workplace accommodation is needed. Thank you for your interest in UPS Canada.

UPS Canada is a Federally Regulated Workplace

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.